Switching forwarder or agent
Your forwarder outsources your customs. We don't.
We hold our own customs licence and run our own bonded warehouse. Your clearance stays with one team, so you get faster answers and fewer surprises.
Air freight from
£15
Sea freight from
£25
A direct line to the people lodging your entries
We'll handle the switch from your next shipment
Clear per-declaration pricing, with no agent fee on top
Get my clearance quote
Tell us what's coming in. A member of our customs team will get back to you within 30 minutes in working hours.
Thank you for reaching out
We have received your submission
and will be in touch soon.
Thank you for reaching out
We have received your submission
and will be in touch soon.
Thank you for reaching out
We have received your submission
and will be in touch soon.
Our accreditations and partnerships
Our accreditations and partnerships
Our accreditations and partnerships
Sound familiar?
Chasing your forwarder about customs, again?
When your forwarder uses an outside agent, you're always one step away from the answer.
You ask, then you wait
Your forwarder has to chase the agent. A simple question takes a day.
You ask, then you wait
Your forwarder has to chase the agent. A simple question takes a day.
Mistakes you find out about later
Wrong codes or values that come back as HMRC queries or duty bills.
Fees you can't explain
The agent's charge gets added on top of your forwarder's.
Fees you can't explain
The agent's charge gets added on top of your forwarder's.
There's a simpler way.
How we're different
Cut out the middleman
Most forwarders pay someone else to clear your goods. We have our own licence, our own bonded warehouse and our own team.
Most forwarders
Subcontracts your customs to another agent
Chases that agent, then gets back to you a day later
Lets you find out about mistakes when HMRC does
Leaves your goods waiting at port
Charges their fee plus the agent’s fee
Clear your goods with our own licensed customs team
Let you speak to the person lodging your entry
Check your codes and values before we submit
Move your goods into our own bonded warehouse
Charge from £15 (air) or £25 (sea)
Our bonded warehouse
The advantage your forwarder can't offer
The advantage your forwarder can't offer
Our own bonded warehouse near Felixstowe Port means your goods don't have to sit at port waiting for anyone.
Our own bonded warehouse near Felixstowe Port means your goods don't have to sit at port waiting for anyone.
01
Cleared on site
Our team clears your goods where they're stored. No agent to book in with.
01
Cleared on site
Our team clears your goods where they're stored. No agent to book in with.
02
Duty and VAT held back
Pay only when goods leave for the UK market, which helps your cash flow.
02
Duty and VAT held back
Pay only when goods leave for the UK market, which helps your cash flow.
03
Store, then deliver
Our own trucks take your goods on from the same site.
03
Store, then deliver
Our own trucks take your goods on from the same site.
Near Felixstowe Port
70,000 sq ft of space
24/7 CCTV security
What's included
What you get with every clearance
What you get with every clearance
No outside agent involved. Everything below is done by our own team.
No outside agent involved. Everything below is done by our own team.
Your import declaration lodged with HMRC on CDS
HS code classification check
Duty and import VAT worked out before your goods land
Use of our deferment account
GVMS and GMR for road freight through ferry ports
HMRC queries, holds and inspections handled for you
Post-clearance amendments if anything needs correcting
Updates at every stage from a named contact
Air freight clearance
Air freight clearance
from
£15
Sea freight clearance
from
£25
Your quote confirms the exact price before we start.
How it works
Switching is simple
Switching is simple
Why Mercium
Why importers switch to Mercium
Why importers switch to Mercium
Keep the speed and cut the chasing.
Keep the speed and cut the chasing.
Our own customs licence
No subcontractor between you and HMRC.
A named contact
The same person who knows your shipments.
Checked before it's lodged
Codes and values reviewed by our in-house team.
Our own bonded warehouse
Store goods without paying duty upfront.
Every major UK port and airport
Felixstowe, Southampton, London Gateway, Heathrow and more
Our own fleet
120+ trucks for collection and delivery.
Proof
Importers who made the switch
Importers who made the switch
What changed when they stopped going through a middleman.
What changed when they stopped going through a middleman.
Case study
Power of Boxing: from separate agents to one team
THE PROBLEM
Power of Boxing was using separate agents in Pakistan and the UK. The extra handovers pushed up costs, and incomplete paperwork kept delaying clearance and adding storage fees.
WHAT WE DID
We took over their customs completely, preparing accurate HS codes and paperwork before shipping, and cut out the unnecessary middlemen.
THE RESULT
Freight costs down by double digits, with no more unexpected duties or release delays.
Whatever you're shipping, we clear it
Bring every shipment to one team, from a couple of pallets to a full 40ft container.
40ft container
Full container loads through Felixstowe, Southampton and London Gateway.
20ft container
Smaller full loads, cleared and collected by our own trucks.
Groupage (LCL)
Shared container space, for when you don't fill a whole box.
Pallets
From a single pallet to a full truckload.
Air cargo
Urgent and high-value goods through Heathrow and other UK airports.
Road trailers
Trucks from Europe through Dover and other ferry ports, with GVMS handled.
What our clients say
Real messages, shared with permission.
Mercium's tailored logistics solutions and proactive updates ensure our shipments move smoothly and on schedule.
K. Krudysz
Northumberland GmbH
Mercium's tailored logistics solutions and proactive updates ensure our shipments move smoothly and on schedule.
K. Krudysz
Northumberland GmbH
Yes, cleared at 11:40. The truck is booked for 2pm.
Brilliant. We used to wait a whole day for an answer like that.
Yes, cleared at 11:40. The truck is booked for 2pm.
Brilliant. We used to wait a whole day for an answer like that.
Yes, cleared at 11:40. The truck is booked for 2pm.
Brilliant. We used to wait a whole day for an answer like that.
Mercium provides cost-effective, flexible transport solutions, ensuring our retail deliveries are always on time and efficient.
S. Lekehal
Euro Customs
Mercium provides cost-effective, flexible transport solutions, ensuring our retail deliveries are always on time and efficient.
S. Lekehal
Euro Customs
Our accreditations
and partnerships
What they mean for you and your goods.
Our own customs licence. We're authorised to lodge customs declarations with HMRC ourselves, so your entry never goes through a middleman.
BIFA member. We trade under the British International Freight Association's standard terms, the benchmark for UK forwarders.
FIATA. Part of the international federation of freight forwarders, which sets the global standards our industry works to.
JCTrans Elite member. We're one of the biggest JCTrans partners in the UK, working with vetted forwarders where your goods are shipped from.
WCA Inter Global. Part of the world's largest network of independent freight forwarders, so we have trusted partners in almost every country you import from.
DF Alliance. A global alliance of independent forwarders that gives us more reliable partners at origin, and a smoother handover when your goods reach the UK.
FAQ
Answers to your questions
Still unsure? Send us your question and our customs team will get back to you.
How hard is it to switch?
Not hard. Tell us when your next shipment is due and we’ll take it from there. We’ll need your EORI number, and we’ll set up direct representation with you so we can lodge entries on your behalf.
Can I keep my forwarder for freight and use you just for clearance?
Yes. Your forwarder can keep moving your goods, and we’ll handle the customs clearance.
Do you actually do the clearance yourselves?
Yes. We hold our own customs licence, and our in-house team prepares and lodges every declaration. We never pass your entry to another agent.
How much does customs clearance cost?
Air freight clearance starts from £15 and sea freight from £25. Your quote confirms the exact price for your shipment before we start.
Do you offer better rates for regular shipments?
Yes. Talk to us about your volumes and we’ll quote accordingly.
What if HMRC queries my entry?
We deal with it directly, because we lodged it. If HMRC asks a question or selects your goods for a check, our team handles it and keeps you updated. If anything on the entry needs correcting, we make the amendment for you.
What happens after I send the form?
A member of our customs team (not a call centre) will get back to you within 30 minutes in working hours. We’ll ask a few questions about your shipment and send you a quote. No obligation, and no one chasing you afterwards.
My shipment is already at port. Can you still help?
Yes. Send us the form and write “at port” in your message, and we’ll look at it as a priority.
What happens after I send the form?
A member of our customs team (not a call centre) will get back to you within 30 minutes in working hours. We’ll ask a few questions about your shipment and send you a quote. No obligation, and no one chasing you afterwards.
Stop chasing. Start clearing.
Send us the details of your next shipment and we'll show you what changes when your clearance is done in-house.
Air freight from £15, sea freight from £25
Cleared by our own licensed team
No obligation, and no one chasing you
Get my clearance quote
Tell us what's coming in. A member of our customs team will get back to you within 30 minutes in working hours.
Thank you for reaching out
We have received your submission
and will be in touch soon.
Stop chasing. Start clearing.
Send us the details of your next shipment and we'll show you what changes when your clearance is done in-house.
Air freight from £15, sea freight from £25
Cleared by our own licensed team
No obligation, and no one chasing you
Get my clearance quote
Tell us what's coming in. A member of our customs team will get back to you within 30 minutes in working hours.
Thank you for reaching out
We have received your submission
and will be in touch soon.
Stop chasing. Start clearing.
Send us the details of your next shipment and we'll show you what changes when your clearance is done in-house.
Air freight from £15, sea freight from £25
Cleared by our own licensed team
No obligation, and no one chasing you
Get my clearance quote
Tell us what's coming in. A member of our customs team will get back to you within 30 minutes in working hours.
Thank you for reaching out
We have received your submission
and will be in touch soon.