Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Our Contact details
Email: info@mercium.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Purchase or service history
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
How long we keep information
We keep information for as long as we need it to provide our products, comply with legal obligations or to protect our or other's interests. We decide how long we need information on a case-by-case basis.
Who we share information with
Data processors & Marketing and Data Analytics companies. These data processors does the following activities for us: Website usage tracking and reporting.
Others we share personal information with
Relevant regulatory authorities
Organisations we’re legally obliged to share personal information with
FAQ
Answers to your questions
Get quick answers to frequently asked questions about our services
How do we support small businesses or first-time UK importers?
1. Step-by-Step Guidance: We walk new importers through the entire import process from EORI registration to final customs clearance along with Clear instructions are provided on commercial invoices, packing lists, and declaration requirements. 2. Documentation Assistance: We help ensure all documents are complete and accurate to prevent customs delays or rejections along with support with HS code classification, valuation, and origin declarations. 3. Use of Our Deferment Account: Small businesses that don’t yet have a deferment account can use ours to settle duties and VAT immediately, speeding up the clearance process. 4. Transparent Pricing: We offer clear, upfront quotes with no hidden charges that is ideal for small businesses managing tight budgets. 5. Communication & Education: We explain customs procedures in plain language, and remain accessible via phone/email throughout the process 24/7. 6. Optional Turnkey Services: From port clearance to final delivery, we offer DDP/DAP support, letting small businesses focus on sales rather than logistics.
What makes our transport solution more cost-effective than competitors?
Our transport services are competitively priced thanks to: * Owned fleet and direct port access, reducing third-party handling costs * Integrated warehousing + delivery workflows that minimize transfer time and costs * Large pallet network partnerships, giving us national reach at competitive groupage rates * Real-time route optimization and tracking, cutting down on fuel use and delivery errors This hybrid model enables us to offer scalable, flexible, and affordable logistics tailored to each client’s needs.
How do we help importers delay VAT or duty through bonded storage?
We assist importers in using bonded storage to manage their cash flow more efficiently by deferring import VAT and customs duty payments. Here’s how: 1. While the goods are in the bonded facility, no VAT or duty is payable. 2. Importers only pay customs duties and VAT when the goods are removed from the warehouse and released for free circulation in the UK market. 3. If goods are re-exported directly from the bonded warehouse to another country, no UK VAT or duty is paid at all. 4. This is ideal for businesses that import into the UK only for storage or redistribution abroad. 5. By deferring VAT/duty, importers retain working capital that can be used for other business operations.
Are we supporting any ecommerce or Amazon sellers? How?
Yes, we actively support eCommerce and Amazon sellers, offering a comprehensive suite of warehousing and fulfillment services tailored to online retail operations. Here’s how we help them: * FBA Prep Services: We prepare inventory for Amazon fulfillment centers by providing labeling, bundling, polybagging, and compliance checks in line with Amazon’s strict FBA requirements. * FBM (Fulfilled by Merchant) Support: For clients using Amazon FBM or other marketplaces (e.g., Shopify, eBay, Etsy), we pick, pack, and dispatch orders directly to end customers using integrated courier services. * Returns Handling: We process returns from end-customers, perform quality checks, and restock or dispose of goods based on seller instructions. * Storage of Imported Goods: Sellers can store goods duty-free in our bonded warehouse and move inventory gradually based on sales volume, reducing upfront tax liabilities. Our services allow eCommerce brands and Amazon sellers to scale efficiently, maintain compliance, and reduce operational overhead.
Do we offer short-term and long-term storage contracts? Explain?
Yes, we offer both short-term and long-term storage solutions, depending on our clients’ needs: * Short-term storage: Ideal for seasonal stock, promotional campaigns, or temporary overflows. Clients benefit from flexible, pay-as-you-go options with minimal commitment—perfect for fast-moving eCommerce or project-based storage. * Long-term storage: Tailored for bulk inventory, slow-moving goods, or bonded stock awaiting customs clearance or distribution over time. We offer favorable rates for extended stays, with options to combine storage with value-added services like pick & pack or relabeling. Our flexibility allows clients to scale up or down as needed, while only paying for the space and services they use. This agility makes us a strong partner for both growing startups and established brands.
FAQ
Answers to your questions
Get quick answers to frequently asked questions about our services
How do we support small businesses or first-time UK importers?
1. Step-by-Step Guidance: We walk new importers through the entire import process from EORI registration to final customs clearance along with Clear instructions are provided on commercial invoices, packing lists, and declaration requirements. 2. Documentation Assistance: We help ensure all documents are complete and accurate to prevent customs delays or rejections along with support with HS code classification, valuation, and origin declarations. 3. Use of Our Deferment Account: Small businesses that don’t yet have a deferment account can use ours to settle duties and VAT immediately, speeding up the clearance process. 4. Transparent Pricing: We offer clear, upfront quotes with no hidden charges that is ideal for small businesses managing tight budgets. 5. Communication & Education: We explain customs procedures in plain language, and remain accessible via phone/email throughout the process 24/7. 6. Optional Turnkey Services: From port clearance to final delivery, we offer DDP/DAP support, letting small businesses focus on sales rather than logistics.
What makes our transport solution more cost-effective than competitors?
Our transport services are competitively priced thanks to: * Owned fleet and direct port access, reducing third-party handling costs * Integrated warehousing + delivery workflows that minimize transfer time and costs * Large pallet network partnerships, giving us national reach at competitive groupage rates * Real-time route optimization and tracking, cutting down on fuel use and delivery errors This hybrid model enables us to offer scalable, flexible, and affordable logistics tailored to each client’s needs.
How do we help importers delay VAT or duty through bonded storage?
We assist importers in using bonded storage to manage their cash flow more efficiently by deferring import VAT and customs duty payments. Here’s how: 1. While the goods are in the bonded facility, no VAT or duty is payable. 2. Importers only pay customs duties and VAT when the goods are removed from the warehouse and released for free circulation in the UK market. 3. If goods are re-exported directly from the bonded warehouse to another country, no UK VAT or duty is paid at all. 4. This is ideal for businesses that import into the UK only for storage or redistribution abroad. 5. By deferring VAT/duty, importers retain working capital that can be used for other business operations.
Are we supporting any ecommerce or Amazon sellers? How?
Yes, we actively support eCommerce and Amazon sellers, offering a comprehensive suite of warehousing and fulfillment services tailored to online retail operations. Here’s how we help them: * FBA Prep Services: We prepare inventory for Amazon fulfillment centers by providing labeling, bundling, polybagging, and compliance checks in line with Amazon’s strict FBA requirements. * FBM (Fulfilled by Merchant) Support: For clients using Amazon FBM or other marketplaces (e.g., Shopify, eBay, Etsy), we pick, pack, and dispatch orders directly to end customers using integrated courier services. * Returns Handling: We process returns from end-customers, perform quality checks, and restock or dispose of goods based on seller instructions. * Storage of Imported Goods: Sellers can store goods duty-free in our bonded warehouse and move inventory gradually based on sales volume, reducing upfront tax liabilities. Our services allow eCommerce brands and Amazon sellers to scale efficiently, maintain compliance, and reduce operational overhead.
Do we offer short-term and long-term storage contracts? Explain?
Yes, we offer both short-term and long-term storage solutions, depending on our clients’ needs: * Short-term storage: Ideal for seasonal stock, promotional campaigns, or temporary overflows. Clients benefit from flexible, pay-as-you-go options with minimal commitment—perfect for fast-moving eCommerce or project-based storage. * Long-term storage: Tailored for bulk inventory, slow-moving goods, or bonded stock awaiting customs clearance or distribution over time. We offer favorable rates for extended stays, with options to combine storage with value-added services like pick & pack or relabeling. Our flexibility allows clients to scale up or down as needed, while only paying for the space and services they use. This agility makes us a strong partner for both growing startups and established brands.
FAQ
Answers to your questions
Get quick answers to frequently asked questions about our services
How do we support small businesses or first-time UK importers?
1. Step-by-Step Guidance: We walk new importers through the entire import process from EORI registration to final customs clearance along with Clear instructions are provided on commercial invoices, packing lists, and declaration requirements. 2. Documentation Assistance: We help ensure all documents are complete and accurate to prevent customs delays or rejections along with support with HS code classification, valuation, and origin declarations. 3. Use of Our Deferment Account: Small businesses that don’t yet have a deferment account can use ours to settle duties and VAT immediately, speeding up the clearance process. 4. Transparent Pricing: We offer clear, upfront quotes with no hidden charges that is ideal for small businesses managing tight budgets. 5. Communication & Education: We explain customs procedures in plain language, and remain accessible via phone/email throughout the process 24/7. 6. Optional Turnkey Services: From port clearance to final delivery, we offer DDP/DAP support, letting small businesses focus on sales rather than logistics.
What makes our transport solution more cost-effective than competitors?
Our transport services are competitively priced thanks to: * Owned fleet and direct port access, reducing third-party handling costs * Integrated warehousing + delivery workflows that minimize transfer time and costs * Large pallet network partnerships, giving us national reach at competitive groupage rates * Real-time route optimization and tracking, cutting down on fuel use and delivery errors This hybrid model enables us to offer scalable, flexible, and affordable logistics tailored to each client’s needs.
How do we help importers delay VAT or duty through bonded storage?
We assist importers in using bonded storage to manage their cash flow more efficiently by deferring import VAT and customs duty payments. Here’s how: 1. While the goods are in the bonded facility, no VAT or duty is payable. 2. Importers only pay customs duties and VAT when the goods are removed from the warehouse and released for free circulation in the UK market. 3. If goods are re-exported directly from the bonded warehouse to another country, no UK VAT or duty is paid at all. 4. This is ideal for businesses that import into the UK only for storage or redistribution abroad. 5. By deferring VAT/duty, importers retain working capital that can be used for other business operations.
Are we supporting any ecommerce or Amazon sellers? How?
Yes, we actively support eCommerce and Amazon sellers, offering a comprehensive suite of warehousing and fulfillment services tailored to online retail operations. Here’s how we help them: * FBA Prep Services: We prepare inventory for Amazon fulfillment centers by providing labeling, bundling, polybagging, and compliance checks in line with Amazon’s strict FBA requirements. * FBM (Fulfilled by Merchant) Support: For clients using Amazon FBM or other marketplaces (e.g., Shopify, eBay, Etsy), we pick, pack, and dispatch orders directly to end customers using integrated courier services. * Returns Handling: We process returns from end-customers, perform quality checks, and restock or dispose of goods based on seller instructions. * Storage of Imported Goods: Sellers can store goods duty-free in our bonded warehouse and move inventory gradually based on sales volume, reducing upfront tax liabilities. Our services allow eCommerce brands and Amazon sellers to scale efficiently, maintain compliance, and reduce operational overhead.
Do we offer short-term and long-term storage contracts? Explain?
Yes, we offer both short-term and long-term storage solutions, depending on our clients’ needs: * Short-term storage: Ideal for seasonal stock, promotional campaigns, or temporary overflows. Clients benefit from flexible, pay-as-you-go options with minimal commitment—perfect for fast-moving eCommerce or project-based storage. * Long-term storage: Tailored for bulk inventory, slow-moving goods, or bonded stock awaiting customs clearance or distribution over time. We offer favorable rates for extended stays, with options to combine storage with value-added services like pick & pack or relabeling. Our flexibility allows clients to scale up or down as needed, while only paying for the space and services they use. This agility makes us a strong partner for both growing startups and established brands.
Your journey begins in one click
Contact us today and get expert help designed around your needs
Your journey begins in one click
Contact us today and get expert help designed around your needs
Your journey begins in one click
Contact us today and get expert help designed around your needs