Table of Contents

Table of Contents

If you've ever imported goods into the UK, you've probably come across terms like MRN, EORI, CPC, or Commodity Code and wondered whether you needed a customs degree just to understand them.

The reality is much simpler.

Customs clearance has its own language, and understanding the most common terms can save you time, reduce delays, and help you avoid costly mistakes. Whether you're importing your first shipment or regularly moving goods into the UK, this glossary will help you understand the terminology you'll encounter throughout the customs process.

Why Understanding Customs Terms Matters

Many customs delays aren't caused by missing goods. They're caused by misunderstandings.

Using the wrong customs procedure, incorrect commodity code, or incomplete documentation can result in:

  • Shipment delays 

  • Additional storage charges 

  • Customs inspections 

  • Unexpected duty or VAT 

  • HMRC queries 

Knowing the meaning behind these common terms helps you communicate better with freight forwarders, customs brokers, shipping lines, and HMRC.

Declaration and Entry Terms

Customs Declaration

A customs declaration is the official information submitted to HMRC before goods can enter or leave the UK. It tells customs exactly what the shipment contains, where it originated, its value, and what duties or taxes may be payable.
Without a valid customs declaration, goods cannot be legally imported or exported.

Entry

An Entry is simply another term for a customs declaration.
Each declaration receives its own reference number after being submitted to HMRC.

MRN (Movement Reference Number)

The MRN is a unique reference generated once a customs declaration has been accepted.
Think of it as your shipment's customs tracking number.
It allows customs authorities, ports, and logistics providers to identify your declaration throughout the clearance process.

EORI Number

An Economic Operators Registration and Identification (EORI) number identifies businesses that trade internationally.
If you're importing goods into the UK, you'll normally need a UK EORI number before customs declarations can be submitted.

CDS (Customs Declaration Service)

CDS is HMRC's electronic customs platform.
Importers, exporters, and customs agents use CDS to submit customs declarations electronically.
It replaced the older CHIEF system for UK customs declarations.

CPC (Customs Procedure Code)

A CPC tells HMRC why the goods are entering or leaving the UK.
For example:

  • Standard import 

  • Returned goods 

  • Temporary admission 

  • Inward processing 

  • Customs warehousing 

Selecting the correct CPC is essential because it determines how duties and VAT are treated.

Transit (T1)

A T1 allows goods to move between customs locations without immediately paying import duty or VAT. Payment is deferred until the goods reach their final customs office or warehouse. This is commonly used when goods move from a UK port to an inland customs warehouse.

Document-Related Terms

Commercial Invoice

The commercial invoice is one of the most important customs documents.
It includes:

  • Buyer and seller details 

  • Product description 

  • Quantity 

  • Unit price 

  • Total value 

  • Currency 

  • Incoterms 

HMRC uses this information to calculate customs duties and VAT.

Packing List

A packing list explains exactly how goods are packed.
It typically includes:

  • Number of cartons 

  • Pallets 

  • Dimensions 

  • Weight 

  • Package contents 

Although it doesn't show pricing, it helps customs and warehouses verify shipments.

Bill of Lading (B/L)

A Bill of Lading is the transport document issued by the shipping line for sea freight.
It serves as:

  • Evidence of shipment 

  • Proof of ownership 

  • Contract of carriage 

  • Without it, cargo often cannot be released.

Air Waybill (AWB)

The air freight equivalent of a Bill of Lading. It contains shipment details, routing information, consignee details, and airline references.

Certificate of Origin

This document confirms where goods were manufactured. Depending on the trade agreement involved, it may allow reduced or zero customs duty.

Duty and Tax Terms

Customs Duty

Customs duty is the tax charged on imported goods.
The rate depends on:

  • Commodity code 

  • Country of origin 

  • Customs value 

  • Applicable trade agreements 

Import VAT

Import VAT is usually charged when goods enter the UK. Many VAT-registered businesses use Postponed VAT Accounting (PVA) to declare import VAT on their VAT return instead of paying it immediately.

Customs Value

Customs value is the amount HMRC uses to calculate duty.
It may include:

  • Cost of goods 

  • Freight charges 

  • Insurance 

  • Other transport costs 

Deferred Payment

Instead of paying customs charges immediately, businesses with a duty deferment account can pay HMRC at a later date. This helps improve cash flow for regular importers.

Tariff Classification Terms

HS Code

The Harmonized System (HS) is the international product classification system used by customs authorities worldwide. It provides a standard way to identify products globally.

Commodity Code

In the UK, imports are classified using a 10-digit Commodity Code.
The commodity code determines:

  • Duty rate 

  • VAT treatment 

  • Licensing requirements 

  • Import restrictions 

  • Required documentation 

Choosing the wrong commodity code can result in incorrect duty payments or HMRC compliance issues.

Tariff

The tariff is the official schedule showing:

  • Duty rates 

  • Commodity classifications 

  • Import controls 

  • Licensing requirements 

Importers should always verify the correct tariff information before shipping goods.

Port and Border Terms

Border Force

Border Force is responsible for protecting the UK's borders. Officers may inspect shipments, verify documentation, or examine goods where necessary.

HMRC

HM Revenue & Customs administers UK customs regulations. HMRC processes declarations, collects duties and VAT, and ensures compliance with customs legislation.

Customs Hold

Sometimes shipments cannot be released immediately.
A customs hold may occur because:

  • Documents require checking 

  • Additional information is needed 

  • Goods have been selected for inspection 

  • Another government department requires clearance 

Demurrage

Demurrage is a charge applied when a full container remains at the port or terminal beyond the number of free days allowed by the carrier.

Detention

Detention applies once a container has left the port but hasn't been returned to the carrier within the agreed time window. 

Read more: How to Avoid Demurrage and Detention Charges

Examination

An examination means customs officers physically inspect some or all of the shipment. This does not necessarily indicate a problem; many inspections are selected at random or based on risk assessment.

Port of Entry

The Port of Entry is where imported goods first arrive in the UK.
Examples include:

  • Felixstowe 

  • Southampton 

  • London Gateway 

  • Heathrow Airport 

  • Stansted Airport

Incoterms Relevant to Customs

  • EXW (Ex Works)
    The buyer takes responsibility for almost every transport and customs cost from the seller's premises onward.

  • FOB (Free on Board)
    The seller is responsible until goods are loaded onto the vessel. The buyer manages freight, insurance, import clearance, and UK customs charges.

  • CIF (Cost, Insurance and Freight)
    The seller pays for transport and insurance to the destination port. The buyer remains responsible for UK import duty, VAT, and customs clearance.

  • DAP (Delivered at Place)
    The seller arranges transport to the agreed destination. The buyer usually pays import duty, VAT, and completes customs clearance.

  • DDP (Delivered Duty Paid)
    The seller assumes responsibility for nearly all costs, including customs clearance, import duty, and VAT. The buyer simply receives the goods.

Final Thoughts

Understanding customs terminology doesn't just make conversations with freight forwarders easier. It helps you avoid unnecessary delays, unexpected costs, and compliance issues.

Whether you're importing one shipment a year or hundreds each month, knowing the difference between an MRN, a Commodity Code, or a CPC can make the customs clearance process significantly smoother.

Working with an experienced customs clearance partner can also help ensure your declarations are completed accurately, your documents are in order, and your shipments move through UK customs with minimal disruption.

FAQ

Answers to your questions

Get quick answers to frequently asked questions about our services

How do we support small businesses or first-time UK importers?

1. Step-by-Step Guidance: We walk new importers through the entire import process from EORI registration to final customs clearance along with Clear instructions are provided on commercial invoices, packing lists, and declaration requirements. 2. Documentation Assistance: We help ensure all documents are complete and accurate to prevent customs delays or rejections along with support with HS code classification, valuation, and origin declarations. 3. Use of Our Deferment Account: Small businesses that don’t yet have a deferment account can use ours to settle duties and VAT immediately, speeding up the clearance process. 4. Transparent Pricing: We offer clear, upfront quotes with no hidden charges that is ideal for small businesses managing tight budgets. 5. Communication & Education: We explain customs procedures in plain language, and remain accessible via phone/email throughout the process 24/7. 6. Optional Turnkey Services: From port clearance to final delivery, we offer DDP/DAP support, letting small businesses focus on sales rather than logistics.

What makes our transport solution more cost-effective than competitors?

Our transport services are competitively priced thanks to: * Owned fleet and direct port access, reducing third-party handling costs * Integrated warehousing + delivery workflows that minimize transfer time and costs * Large pallet network partnerships, giving us national reach at competitive groupage rates * Real-time route optimization and tracking, cutting down on fuel use and delivery errors This hybrid model enables us to offer scalable, flexible, and affordable logistics tailored to each client’s needs.

How do we help importers delay VAT or duty through bonded storage?

We assist importers in using bonded storage to manage their cash flow more efficiently by deferring import VAT and customs duty payments. Here’s how: 1. While the goods are in the bonded facility, no VAT or duty is payable. 2. Importers only pay customs duties and VAT when the goods are removed from the warehouse and released for free circulation in the UK market. 3. If goods are re-exported directly from the bonded warehouse to another country, no UK VAT or duty is paid at all. 4. This is ideal for businesses that import into the UK only for storage or redistribution abroad. 5. By deferring VAT/duty, importers retain working capital that can be used for other business operations.

Are we supporting any ecommerce or Amazon sellers? How?

Yes, we actively support eCommerce and Amazon sellers, offering a comprehensive suite of warehousing and fulfillment services tailored to online retail operations. Here’s how we help them: * FBA Prep Services: We prepare inventory for Amazon fulfillment centers by providing labeling, bundling, polybagging, and compliance checks in line with Amazon’s strict FBA requirements. * FBM (Fulfilled by Merchant) Support: For clients using Amazon FBM or other marketplaces (e.g., Shopify, eBay, Etsy), we pick, pack, and dispatch orders directly to end customers using integrated courier services. * Returns Handling: We process returns from end-customers, perform quality checks, and restock or dispose of goods based on seller instructions. * Storage of Imported Goods: Sellers can store goods duty-free in our bonded warehouse and move inventory gradually based on sales volume, reducing upfront tax liabilities. Our services allow eCommerce brands and Amazon sellers to scale efficiently, maintain compliance, and reduce operational overhead.

Do we offer short-term and long-term storage contracts? Explain?

Yes, we offer both short-term and long-term storage solutions, depending on our clients’ needs: * Short-term storage: Ideal for seasonal stock, promotional campaigns, or temporary overflows. Clients benefit from flexible, pay-as-you-go options with minimal commitment—perfect for fast-moving eCommerce or project-based storage. * Long-term storage: Tailored for bulk inventory, slow-moving goods, or bonded stock awaiting customs clearance or distribution over time. We offer favorable rates for extended stays, with options to combine storage with value-added services like pick & pack or relabeling. Our flexibility allows clients to scale up or down as needed, while only paying for the space and services they use. This agility makes us a strong partner for both growing startups and established brands.

FAQ

Answers to your questions

Get quick answers to frequently asked questions about our services

How do we support small businesses or first-time UK importers?

1. Step-by-Step Guidance: We walk new importers through the entire import process from EORI registration to final customs clearance along with Clear instructions are provided on commercial invoices, packing lists, and declaration requirements. 2. Documentation Assistance: We help ensure all documents are complete and accurate to prevent customs delays or rejections along with support with HS code classification, valuation, and origin declarations. 3. Use of Our Deferment Account: Small businesses that don’t yet have a deferment account can use ours to settle duties and VAT immediately, speeding up the clearance process. 4. Transparent Pricing: We offer clear, upfront quotes with no hidden charges that is ideal for small businesses managing tight budgets. 5. Communication & Education: We explain customs procedures in plain language, and remain accessible via phone/email throughout the process 24/7. 6. Optional Turnkey Services: From port clearance to final delivery, we offer DDP/DAP support, letting small businesses focus on sales rather than logistics.

What makes our transport solution more cost-effective than competitors?

Our transport services are competitively priced thanks to: * Owned fleet and direct port access, reducing third-party handling costs * Integrated warehousing + delivery workflows that minimize transfer time and costs * Large pallet network partnerships, giving us national reach at competitive groupage rates * Real-time route optimization and tracking, cutting down on fuel use and delivery errors This hybrid model enables us to offer scalable, flexible, and affordable logistics tailored to each client’s needs.

How do we help importers delay VAT or duty through bonded storage?

We assist importers in using bonded storage to manage their cash flow more efficiently by deferring import VAT and customs duty payments. Here’s how: 1. While the goods are in the bonded facility, no VAT or duty is payable. 2. Importers only pay customs duties and VAT when the goods are removed from the warehouse and released for free circulation in the UK market. 3. If goods are re-exported directly from the bonded warehouse to another country, no UK VAT or duty is paid at all. 4. This is ideal for businesses that import into the UK only for storage or redistribution abroad. 5. By deferring VAT/duty, importers retain working capital that can be used for other business operations.

Are we supporting any ecommerce or Amazon sellers? How?

Yes, we actively support eCommerce and Amazon sellers, offering a comprehensive suite of warehousing and fulfillment services tailored to online retail operations. Here’s how we help them: * FBA Prep Services: We prepare inventory for Amazon fulfillment centers by providing labeling, bundling, polybagging, and compliance checks in line with Amazon’s strict FBA requirements. * FBM (Fulfilled by Merchant) Support: For clients using Amazon FBM or other marketplaces (e.g., Shopify, eBay, Etsy), we pick, pack, and dispatch orders directly to end customers using integrated courier services. * Returns Handling: We process returns from end-customers, perform quality checks, and restock or dispose of goods based on seller instructions. * Storage of Imported Goods: Sellers can store goods duty-free in our bonded warehouse and move inventory gradually based on sales volume, reducing upfront tax liabilities. Our services allow eCommerce brands and Amazon sellers to scale efficiently, maintain compliance, and reduce operational overhead.

Do we offer short-term and long-term storage contracts? Explain?

Yes, we offer both short-term and long-term storage solutions, depending on our clients’ needs: * Short-term storage: Ideal for seasonal stock, promotional campaigns, or temporary overflows. Clients benefit from flexible, pay-as-you-go options with minimal commitment—perfect for fast-moving eCommerce or project-based storage. * Long-term storage: Tailored for bulk inventory, slow-moving goods, or bonded stock awaiting customs clearance or distribution over time. We offer favorable rates for extended stays, with options to combine storage with value-added services like pick & pack or relabeling. Our flexibility allows clients to scale up or down as needed, while only paying for the space and services they use. This agility makes us a strong partner for both growing startups and established brands.

FAQ

Answers to your questions

Get quick answers to frequently asked questions about our services

How do we support small businesses or first-time UK importers?

1. Step-by-Step Guidance: We walk new importers through the entire import process from EORI registration to final customs clearance along with Clear instructions are provided on commercial invoices, packing lists, and declaration requirements. 2. Documentation Assistance: We help ensure all documents are complete and accurate to prevent customs delays or rejections along with support with HS code classification, valuation, and origin declarations. 3. Use of Our Deferment Account: Small businesses that don’t yet have a deferment account can use ours to settle duties and VAT immediately, speeding up the clearance process. 4. Transparent Pricing: We offer clear, upfront quotes with no hidden charges that is ideal for small businesses managing tight budgets. 5. Communication & Education: We explain customs procedures in plain language, and remain accessible via phone/email throughout the process 24/7. 6. Optional Turnkey Services: From port clearance to final delivery, we offer DDP/DAP support, letting small businesses focus on sales rather than logistics.

What makes our transport solution more cost-effective than competitors?

Our transport services are competitively priced thanks to: * Owned fleet and direct port access, reducing third-party handling costs * Integrated warehousing + delivery workflows that minimize transfer time and costs * Large pallet network partnerships, giving us national reach at competitive groupage rates * Real-time route optimization and tracking, cutting down on fuel use and delivery errors This hybrid model enables us to offer scalable, flexible, and affordable logistics tailored to each client’s needs.

How do we help importers delay VAT or duty through bonded storage?

We assist importers in using bonded storage to manage their cash flow more efficiently by deferring import VAT and customs duty payments. Here’s how: 1. While the goods are in the bonded facility, no VAT or duty is payable. 2. Importers only pay customs duties and VAT when the goods are removed from the warehouse and released for free circulation in the UK market. 3. If goods are re-exported directly from the bonded warehouse to another country, no UK VAT or duty is paid at all. 4. This is ideal for businesses that import into the UK only for storage or redistribution abroad. 5. By deferring VAT/duty, importers retain working capital that can be used for other business operations.

Are we supporting any ecommerce or Amazon sellers? How?

Yes, we actively support eCommerce and Amazon sellers, offering a comprehensive suite of warehousing and fulfillment services tailored to online retail operations. Here’s how we help them: * FBA Prep Services: We prepare inventory for Amazon fulfillment centers by providing labeling, bundling, polybagging, and compliance checks in line with Amazon’s strict FBA requirements. * FBM (Fulfilled by Merchant) Support: For clients using Amazon FBM or other marketplaces (e.g., Shopify, eBay, Etsy), we pick, pack, and dispatch orders directly to end customers using integrated courier services. * Returns Handling: We process returns from end-customers, perform quality checks, and restock or dispose of goods based on seller instructions. * Storage of Imported Goods: Sellers can store goods duty-free in our bonded warehouse and move inventory gradually based on sales volume, reducing upfront tax liabilities. Our services allow eCommerce brands and Amazon sellers to scale efficiently, maintain compliance, and reduce operational overhead.

Do we offer short-term and long-term storage contracts? Explain?

Yes, we offer both short-term and long-term storage solutions, depending on our clients’ needs: * Short-term storage: Ideal for seasonal stock, promotional campaigns, or temporary overflows. Clients benefit from flexible, pay-as-you-go options with minimal commitment—perfect for fast-moving eCommerce or project-based storage. * Long-term storage: Tailored for bulk inventory, slow-moving goods, or bonded stock awaiting customs clearance or distribution over time. We offer favorable rates for extended stays, with options to combine storage with value-added services like pick & pack or relabeling. Our flexibility allows clients to scale up or down as needed, while only paying for the space and services they use. This agility makes us a strong partner for both growing startups and established brands.

Your journey begins in one click

Contact us today and get expert help designed around your needs

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Your journey begins in one click

Contact us today and get expert help designed around your needs

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Your journey begins in one click

Contact us today and get expert help designed around your needs

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